Shipping policy

According to yamo's General Terms and Conditions, the following applies:


4.1 Deliveries are made exclusively to delivery addresses in the Federal Republic of Germany, Switzerland and Austria.

4.2 Delivery will be made to the delivery address specified by you on the order form. A change of the delivery address within the Federal Republic of Germany, Switzerland and Austria is possible at any time by written notification or via the change function in the user account.

possible. The relevant deadlines for termination and interruption apply (cf. Sections 3.2 and 3.3 above), whereby the receipt of the notification of the change of delivery address by yamo is decisive.


- If we receive your change of address in Germany, Austria and Switzerland at least two days before the next subscription debit, e.g. Wednesday 23:59 CET of calendar week 20 for your debit on Friday in calendar week 20, this is effective for the debit agreed on Friday in calendar week 20 as well as for the debits agreed for the following calendar weeks.

A change of address received by yamo after 23:59 CET on Wednesday will be effective for the next but one direct debit, and the direct debits agreed thereafter.

4.3 Delivery will be made on the weekdays available for delivery between
8.00 am and 8.00 pm. Delivery usually takes place 1-2 working days after the first
Order or 1-2 working days after the next debit of your subscription. In Germany and Switzerland we deliver on Tuesday, Wednesday, Thursday and Friday. In Austria, we deliver on Wednesday and Friday.

4.4 You undertake to ensure that the personal delivery of the goods is possible at the delivery address specified by you. Alternatively, you can give us an order in the order process.
Parking permit, in case you are not at home at the time of delivery. This means that the contract can also be fulfilled by leaving the goods at the place designated by you in the area of the delivery address that is accessible to the delivering driver.

In all cases, the delivery service is required to deliver the parcels only to safe and weather-protected locations. If the delivery is not possible for a reason for which you are responsible, e.g. due to imprecise address information, you shall be in default of acceptance. In the event of a delay in acceptance, you shall bear all costs associated with the non-delivery. A second delivery is excluded due to the delivery logistics (e.g. cooling of the goods).

4.5 With the valid delivery of the consignment, benefit and risk, in particular the risk of theft, damage by third parties and environmental influences, shall pass to you.